1. Who we are
Pending ("we", "us", or "our") operates an e-commerce website for healthy snacks made in Qatar, with delivery in Doha and across Qatar. This Privacy Policy explains what personal data we collect, why we use it, and the choices you have.
2. Data we collect
Depending on how you use Pending, we may collect:
- Account data — name, email address, phone number, and password (stored hashed) when you register.
- Order & delivery data — products ordered, payment status references, delivery address, schedule preferences, and notes you provide for delivery.
- Newsletter data — email address when you subscribe via our homepage or other forms.
- Contact messages — name, email, optional phone/subject, and the message you send via Contact Us.
- Technical data — cookies or similar storage needed for login sessions (including httpOnly refresh cookies), cart/session identifiers, and basic server logs for security and reliability.
3. How we use your data
- Create and manage your account, wishlist, and saved addresses.
- Process, prepare, and deliver orders (including kitchen and delivery partners).
- Process payments via our payment provider and prevent fraud.
- Send transactional emails (order confirmation, status updates) when email is configured.
- Send newsletter updates if you subscribe (you can unsubscribe anytime).
- Respond to contact enquiries and improve our products and service.
- Comply with legal obligations and enforce our Terms.
4. Sharing
We do not sell your personal data. We share data only with service providers who help us operate Pending — for example payment processing (SkipCash), email delivery, hosting / database infrastructure, and kitchen / delivery fulfilment partners — under appropriate confidentiality and only as needed to provide the service. We may disclose information if required by Qatari law or to protect rights, safety, and security.
5. Cookies & sessions
We use essential cookies and local/session storage for authentication (access token in memory/header flows; refresh token in an httpOnly cookie), cart continuity, and checkout preferences such as delivery schedule. These are required for the store to function correctly.
6. Retention
We keep account and order records for as long as needed to fulfil orders, provide support, meet accounting and legal requirements, and resolve disputes. Newsletter and contact records are retained until you unsubscribe / ask us to delete them, or until we no longer need them for the purposes above.
7. Security
We use reasonable technical and organisational measures to protect personal data (including encrypted transport and hashed passwords). No method of transmission or storage is completely secure; please use a strong unique password for your Pending account.
8. Your choices
You may update account details while logged in, unsubscribe from the newsletter, and contact us to request access, correction, or deletion of personal data we hold, subject to legal retention needs (for example completed order records). To exercise these rights, use our Contact Us page.
9. Children
Pending is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided data, please contact us so we can delete it.
10. Changes
We may update this Privacy Policy periodically. The "Last updated" date will change when we do. Significant changes may also be highlighted on the site or by email where appropriate.
11. Contact
Privacy questions: use Contact Us. Pending · Doha, Qatar.